Unisys India Pvt. Ltd.(Technical Support Engineer)

Walkin Interview

 9th February - 11th February  10 AM

Applicants need to go to the venue mentioned or call on the number provided below.

Job Description

Greetings

About Unisys

Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organizations and government agencies throughout the world. For more information, visit the Unisys India website.


Follow us on www.twitter.com/UnisysAPAC

Walk in Interview for Under Graduates/Graduates (Engineering and Non Engg Graduates) for the position of IT Service Desk-Voice Process


Work Location: Bangalore
Walk In Interview date: 9-Feb 2015 to 11-Feb 2015
Interview Time: 10:00 am to 4:00 pm.

Interview Venue Details:
Unisys Global Services India
Purva Premier, No. 135/1,
Residency Road, Bangalore 560025
(Opp. To Bangalore Club, Near Richmond Circle)


Contact Person: Arun Kumar

Role: Technical Support Engineer End User Productivity Services-Service Desk (VOICE PROCESS)
Experience: 6 months to 3.5 years of relevant experience in Technical Support only.

Role Purpose of Service Desk Engineer:

To act as a single point of contact (SPOC) for all IT Customers.
To maximize service availability.
To restore service whenever possible.
To provide desk-side services, desktop management and device lifecycle management and provide business systems support.
Maintain Hosted client services for extended application and client access.
Create Portable user profiles to enable agility.
Stateless device deployment to ease support and replacement.
Creation of a detailed products catalogue containing all possible devices in a company to add/remove/update products at any time
Optimization of existing desktops and provide the foundation services for emerging desktop virtualization technologies.
Creation of content for Self-Service Portal Solutions and L0 support


Key Responsibilities/Outcomes:
Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
Typically provides technical support for Internal and External customers.
Escalates complex problems to higher level of expertise within organization.
Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.


Key Qualifications: 
B.E. / B. Tech (any branch; no percentage criteria), B.Sc., BCA, B.Com, BBA, BBM, BA & Diploma, PUC. Candidates having backlogs in the graduation can also apply.
Excellent verbal and written communication.
A+ or MSCDT certification (Not mandatory)
Willingness and ability to work in shifts (24 x 7).
Good Knowledge On Operating Systems, Hardware, Networking and MS Applications
Multitasking and coordination skills
Team Player.
Well versed with technology (understanding of networks, monitoring, DBMS, Windows)
Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions

Core Competencies:
Communication skills - written and verbal
Ability to work in a pressurized environment and able to deliver against a tight timescale.
Act Independently and be self-motivated
Excellent Problem Solving and Customer Service Skills
Drive for results
Attention to Detail
Customer Focus


Please call me on 080-41595834 (available between 11 am to 6 pm from Mon to Fri)) in case of any queries. Also refer your friends, relatives and colleagues if the above Job description suits their profile.

Thanks & Regards
Arun Kumar S
Team Recruitment
Unisys Global Services India

Desired Candidate Profile

Education-

UG:Any Graduate - Any Specialization, Graduation Not Required

PG:Any Postgraduate - Any Specialization, Post Graduation Not Required

Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required

Please refer to the Job description above

Company Profile:

Unisys India Pvt. Ltd.

Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology.

Unisys India was established in 2004 in Bangalore. We have strengthened tremendously in terms of headcount and infrastructure, as well as capabilities to become an integral part of the Unisys global delivery organization. Today, we have three state-of-the-art facilities - two in Bangalore and one in Hyderabad.

At Unisys India you will see a representation from most functions of Unisys. Be it product development for Systems & Technology, application design and migration for Global Industries, service desk / enterprise computing / ITIL processes / field operations back office for GOIS or extensions of various Unisys corporate functions. We are here today because of our relentless efforts towards timely, quality and cost efficient deliveries, all meant to drive a high level of customer satisfaction at a compelling cost.

A unique blend of mature processes, high focus on tools and, above all a team of highly talented and motivated employees play a critical role in making this possible. We are poised to play an increasingly important role in Unisys journey towards predictable and profitable growth. You could be a part of this change. Imagine It. Done.

For more information, visit    http://www.unisys.com